Konjo Bet Privacy Policy – Your Data Protected in Pakistan

1. Introduction

Konjo Bet ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform at konjobet.vip. This Privacy Policy explains what personal information we collect from you, why we collect it, how we use and store it, and what rights you have in relation to your own data.

This policy applies to all users who visit our website, register an account, make PKR deposits or withdrawals, or otherwise interact with any part of the Konjo Bet platform. By creating an account, you confirm that you have read and understood this Privacy Policy.

If you have any questions at any point — before or after registering — our support team is available around the clock. We would rather you feel fully informed than unclear about how your data is handled.

2. What Information We Collect

We collect two broad categories of information: information you provide directly to us, and information that is automatically generated when you use the platform.

2.1 Information You Provide

• Registration details — full name, date of birth, username, and contact information (email address and/or mobile number).
• Identity verification documents — CNIC (Computerised National Identity Card), proof of address, or payment method confirmation, collected during the KYC (Know Your Customer) process.
• Payment information — PKR transaction details including the payment method used (JazzCash, Easypaisa, Raast, bank transfer, debit card), transaction amount, and reference numbers. We do not store full card numbers or mobile wallet PINs.
• Support communications — messages, chat transcripts, and emails you send to our customer support team.
• Preferences and settings — responsible gaming limits, notification preferences, and any account customisation you apply.

2.2 Information Collected Automatically

• Device and technical data — IP address, browser type and version, operating system, device model, and screen resolution.
• Usage data — pages visited, games played, session duration, betting and wagering history, and navigation paths through the platform.
• Cookies and similar technologies — session identifiers, preference cookies, and analytics data as described in Section 7.
• Location data — approximate geographic region derived from your IP address. We do not collect GPS-level location data.

3. How We Collect Your Information

We collect personal information through the following channels:

4. How We Use Your Information

Konjo Bet uses your personal data for specific, legitimate purposes only. We do not use your data beyond what is described here without first informing you.

Promotional communications — such as bonus offers, Cricket betting promotions, or PSL-related campaigns — are only sent if you have opted in. You can unsubscribe from marketing messages at any time through your account settings or by contacting support.

5. Sharing Your Information

Konjo Bet does not sell, rent, or trade your personal information to any third party for commercial gain. We share data only in the limited circumstances described below, and only to the extent necessary for each purpose.

5.1 Service Providers

We work with a small number of trusted service providers who assist us in operating the platform — for example, payment processors that handle PKR transactions, game content providers, cloud infrastructure partners, and fraud detection services. These providers process your data only under our instructions and are contractually bound to maintain confidentiality.

5.2 Legal and Regulatory Compliance

We may disclose personal data where we are required to do so by a valid legal process — such as a court order or a request from a law enforcement authority — or where disclosure is necessary to prevent fraud or serious harm. We will notify you of any such request where legally permitted to do so.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of Konjo Bet's operations, your personal data may be transferred as part of that transaction. We will notify registered players of any material change in data ownership before it takes effect.

6. Payment Data & PKR Transactions

All PKR financial transactions on Konjo Bet — whether deposits via JazzCash, Easypaisa, Raast, or bank transfer, or withdrawals back to your nominated account — are transmitted over encrypted connections using industry-standard TLS (Transport Layer Security) protocols.

When you make a deposit, the payment is processed through the relevant payment provider's own secure system. Konjo Bet receives a transaction confirmation and reference number, but does not store your mobile wallet PIN, full card number, or banking credentials. What we retain is the minimum required: the payment method type, the amount in PKR, the date and time, and whether the transaction was a deposit or withdrawal.

This transaction history is retained as part of your account record for the purposes of dispute resolution, responsible gaming monitoring, and financial compliance. Should you request account closure and data deletion, transaction records required for legal or compliance purposes may be retained separately for the legally required period even after your account is closed.

7. Cookies & Tracking Technologies

Konjo Bet uses cookies — small text files stored in your browser — to make the platform function properly and to understand how players use the site. We do not use cookies to track your activity across other websites.

Types of Cookies We Use

• Essential cookies — Required for the platform to function. These handle your login session, remember your preferences within a session, and ensure the platform loads correctly. Without these, the site cannot operate.
• Functional cookies — Remember your language preference, responsible gaming limit settings, and other account preferences between visits so you do not have to reset them each time.
• Analytics cookies — Collect anonymised, aggregated information about which pages and games are most popular, how long sessions last, and where players navigate from. This data is used only to improve the platform and is never tied to your personal identity.

We do not use third-party advertising cookies or cross-site tracking cookies. You can control cookies through your browser's settings. Disabling essential cookies will prevent you from logging in to your account; disabling analytics cookies will not affect your ability to use the platform.

8. How Long We Keep Your Data

We retain personal data only for as long as it is necessary for the purpose it was collected. In practice, this means:

• Active account data — Retained throughout the life of your account and for a defined period after account closure to allow dispute resolution and respond to queries.
• KYC and identity documents — Retained for the period required by applicable financial compliance standards, typically five years from the date of account closure or the last transaction.
• Transaction records — PKR deposit and withdrawal records are retained for a minimum of five years for financial record-keeping purposes.
• Support communications — Retained for three years from the date of the interaction, or longer if the communication relates to an ongoing dispute or investigation.
• Analytics data — Aggregated, anonymised usage data may be retained indefinitely as it cannot be linked to any individual player.

When data is no longer needed, it is securely deleted or anonymised so that it can no longer be associated with you personally.

9. How We Protect Your Data

Konjo Bet takes the security of your personal information seriously. We have implemented a range of technical and organisational measures designed to prevent unauthorised access, disclosure, or loss of player data.

• Encryption in transit — All data exchanged between your browser and our platform is encrypted using TLS. Look for the padlock icon in your browser address bar when using konjobet.vip.
• Encryption at rest — Sensitive personal data stored on our servers — including identity documents and account credentials — is encrypted at rest using strong encryption standards.
• Access controls — Access to player personal data within Konjo Bet is restricted on a need-to-know basis. Only staff with a legitimate operational requirement can access personal account information, and all access is logged.
• Password security — Account passwords are stored as salted hashes, meaning even in the unlikely event of a data breach, your actual password is not exposed in readable form.
• Regular security reviews — Our platform infrastructure and security practices are reviewed regularly to identify and address potential vulnerabilities before they can be exploited.
• Fraud monitoring — We run automated monitoring to detect unusual account activity, suspicious login attempts, and payment anomalies in real time.

Despite these measures, no online platform can guarantee complete security against all possible threats. If you suspect your account has been compromised, contact our support team immediately. We will act quickly to secure your account and investigate any unauthorised activity.

10. Your Rights Over Your Data

As a registered player at Konjo Bet, you have meaningful control over your personal information. Below is a summary of the rights you can exercise by contacting our support team:

• Right of access — You can request a copy of the personal data we hold about you. We will provide this in a readable format within a reasonable timeframe.
• Right to correction — If any of your personal information is incorrect or out of date, you can ask us to update it. You can also update basic contact details directly in your account settings.
• Right to deletion — You can request that we delete your personal data. Note that we may retain certain data where we have a legal obligation to do so — for example, PKR transaction records required for financial compliance. We will explain clearly what can be deleted and what must be retained.
• Right to restrict processing — In certain circumstances, you can ask us to limit how we use your data while a query or dispute is being resolved.
• Right to withdraw consent — Where you have consented to a specific use of your data — for example, receiving promotional emails about Cricket betting offers or PSL bonuses — you can withdraw that consent at any time. Withdrawal of consent does not affect any processing that occurred before the withdrawal.
• Right to data portability — You can ask us to provide your personal data in a structured, commonly used format so that you can transfer it to another service if you wish.

To exercise any of these rights, contact our support team via live chat or email at [email protected] with the subject line "Data Request". We will verify your identity before processing any request to ensure we are responding to the account holder and not a third party.

11. Minors & Age Restriction

Konjo Bet is strictly an adults-only platform. You must be 18 years of age or older to register an account and use any part of the platform. We do not knowingly collect personal data from individuals under the age of 18.

As part of the registration and KYC process, we verify your date of birth and may request a copy of your CNIC to confirm you meet the age requirement. If we discover that a player is under 18, the account will be immediately closed, any balance will be returned to the verified payment source, and all personal data associated with the account will be deleted.

If you are a parent or guardian and believe that a minor has registered on our platform without your knowledge, please contact our support team immediately. We take these situations seriously and will act without delay.

12. Changes to This Privacy Policy

Konjo Bet may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulations. When we make material changes — those that significantly affect how we collect or use your personal data — we will notify registered players by posting a prominent notice on the platform.

The "Last Updated" date at the top of this page always reflects the date of the most recent revision. We recommend reviewing this page periodically, particularly if you are an active player. Your continued use of the platform after any update constitutes acceptance of the revised policy.

For minor updates such as clarifications or corrections that do not materially affect your rights, we may update the policy without a separate notification. The effective date will be updated regardless.

13. Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how your personal information has been handled, our support team is available 24 hours a day, 7 days a week.

You can reach us via the live chat feature on the platform for immediate assistance, or by emailing [email protected] with the subject line "Privacy Enquiry". We aim to respond to all privacy-related emails within 48 hours.

For general questions about your account, deposits, withdrawals, or Cricket and PSL betting, our FAQ page covers the most common topics in detail. You can also read our Terms and Conditions for a full overview of your rights and obligations as a Konjo Bet player.